MendBritain

Aylesbury Vale District Council

Web: www.aylesburyvaledc.gov.uk
E-Mail/Contact: See Below

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General Information:

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AVDC
66 High Street
Aylesbury
Bucks HP20 1SD
Telephone:
01296 585858

Minicom:
01296 585055
Fax:
01296 585640

Opening Hours
Mon-Thur: 8.45am - 5.15pm
Friday: 8.45am - 4.45pm

Customer Service Centre
High Street, Aylesbury

Mon-Weds: 8.45am - 5.15pm
Thursday: 9.45am - 5.15pm
Friday: 8.45am - 4.45pm

Advice/Help about Anti-Social Behaviour:

Anti-Social Behaviour information from this council.

AVDC and Thames Valley Police have a Public Safety Team for Aylesbury Vale, made up of Police and Council Staff. It is important that you are aware that emails sent to the antisocial behaviour email address are recieved by a members of this team so the information is shared with the police. We do this to help us to deal with antisocial behaviour as effectively as possible.

What can you do about it (information on contacts).

Environmental Services/Environmental Health:

We can deal with a wide range of nuisances including:

smoke, ie bonfires
fumes or gases from private dwellings
noise (except aircraft)
insects
artificial light

When you contact us with a complaint we will investigate the matter. You may be asked to keep a brief record on a diary sheet of the complaint. If appropriate, we will write to the person causing the nuisance and ask them to stop it. We will not tell them who you are.

When investigating we may:

Make personal visits to witness the problem.
Use technology to monitor the situation.
Take action based on evidence provided by a number of residents who are prepared to make a formal complaint.

Contacts for advice and action:

Environmental Health services are accessible to you at night and at weekends as well as during normal office hours.

For the full range of services, call our Environmental Health team on 01296 585605, Monday to Thursday, 8.45am to 5.15pm and Friday 8.45am to 4.45pm.

For the out of hours Environmental Health Advice Line call 01296 585093

During weekends and some Bank Holidays, contact the Police on 0845 8505 505 to report a sounding intruder of vehicle alarm or a noisy party.

Out of hours services are available:
Monday 6.30pm to Tuesday 8am
Tuesday 6.30pm to Wednesday 8am
Wednesday 6.30pm to Thursday 8am
Thursday 6.30pm to Friday 8am
Friday 6.30pm to Monday 8am

Other Information or General Comments:

If you have tried speaking to the person causing you an environmental nuisance but haven’t succeeded in getting the nuisance stopped, or if the person involved is truly unapproachable, you may want to consider mediation.

With mediation, an independent third party is appointed to listen to the views of both parties and help reach an agreement or compromise.

If you are a resident of Aylesbury Vale, you can contact Mediation Buckinghamshire on 01494 520821 or by email: office@mediationbucks.org.uk

You should check this council/local authority's website for the most up to date information or to ensure the information here is still valid.

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