Bracknell Forest Borough Council

Web LinkWeb: www.bracknell-forest.gov.uk
E-Mail/Contact: See Below

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General Information:

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Customer Enquiry Form

Contact Customer Services on 01344 352000 between 8:30am - 5pm Monday to Friday (we are not open at weekends or Bank Holidays).

Monday mornings are our busiest time, and worth avoiding if at all possible.

By Minicom: 01344 352045
By DX: 33611

Email us at customer.services@bracknell-forest.gov.uk

Out of hours emergencies

Contact us in an emergency situation outside normal office hours (5pm to 8.30am - Monday to Friday, weekends and Bank Holidays) on 01344 786515. If you need to speak to a Social Worker outside normal office hours please contact the Emergency Duty Team on 01344 786543 or email: edt@bracknell-forest.gov.uk

Advice/Help about Anti-Social Behaviour:

Web: ASB

Harassment Help

If you believe you are being harassed, this should be reported to the police by calling 0845 8 505 505.

If you are being harassed at your place work, you should, if possible, report this to your manager or employer.

If you are unsure who to speak to you can contact the Crime and Disorder Reduction Team for advice on 01344 352286.

Reporting ASB

To report any of the following call 01344 352000 where your details will be taken and will be directed through to the appropriate Council department. You can also contact us online via the links below:

Abandoned shopping trolleys
Abandoned vehicles
Air pollution – e.g. bonfires/odours
Broken street lights
Dumped rubbish
Dog fouling
Fly posting
Graffiti on public property
Litter in the street
Noise nuisance
Nuisance alarms
Stray dogs
Syringes/needles in the street and public places
Under age sales – alcohol, tobacco, fire works, spray paints
Vandalism to public property or empty buildings
The Police

Many other actions are police matters and you are advised to contact Thames Valley Police on 0845 8 505505 to report the following. You should always ask for a crime number:

Begging
Premises used for drug purposes
Criminal damage
Disorderly behaviour – e.g. shouting, swearing, drunken, threatening behaviour
Driving at excessive speed / Dangerous driving
Drug/substance misuse (taking or dealing)
Drunken behaviour
Harassment/intimidation
Hate crimes – racist/homophobic
Inappropriate use of motorcycles/bicycles
Inconsiderate parking on the street
Kerb crawling
Malicious calls
Prostitution
Road rage
Skate boarding in Bracknell Town Centre or on the Highway
Sex acts in public places
Violence / threat of violence
Please note that the police will assess the urgency of response required for each call they receive. You will not necessarily receive an immediate response, and for some cases an appointment may be necessary to speak with a police officer. However, in an emergency where a crime is in progress your call will receive urgent attention.

Council tenants / Housing Association tenants

If you are a Council or Housing Association tenant and experience or are aware of any of the following problems, you can contact your Housing Officer who may be able to help you deal with the matter in the appropriate way:

Animal care or control issues
Domestic violence
Car repairs in gardens or communal areas
Harassment
Inappropriate ball games
Inconsiderate parking
Neighbour disputes
Noise problems
Substance misuse
Racial abuse
Unauthorised or inappropriate use of property or gardens
Vandalism
If you are experiencing anti-social behaviour but are unsure who to contact, email the Anti-social Behaviour Co-ordinator at the Council for advice: asb@bracknell-forest.gov.uk

If you are affected by anti-social behaviour and need further advice and support, you can contact Victim Support on 01344 411411.

Environmental Services/Environmental Health:

Report Noise Nuisance

Contact Environmental Health at Bracknell Forest Council by filling in the report a noise nuisance online form.

Further Help: Web

Other Information or General Comments:

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